Custom Operating Manuals

Starting at $250

INITIAL FRAMEWORK

Through the provision of existing data and client input, Service Crest will analyze client ambitions in terms of brand vision and standards, competitive set, service and guidelines in order to provide framework documentation on which to proceed.

Custom manuals will help expedite and streamline each job function and benefit in these areas:

• Faster and More Efficient training
• More Confident and Productive Employees
• Better Guest Satisfaction
• Lower Employee Turnover Rates

Initial research will determine the scope of SOPs required on individual projects, and a list will be drawn up in co-operation with the client.

WORKING PRACTICES

SOPs can cover a variety of areas of operation: GM /Front Desk/ Front Office Manager/Housekeeping Manager/Housekeeping/Maintenance/Security. 

Service Crest professionals will focus on these key areas, using their professional skills to develop relevant SOPs through direct liaison with the relevant departments, ensuring every team member is on board with the extent and practicalities of each SOP.

A pre-agreed template will be drawn up and used for each SOP.

DELIVERY

The final Standard Operating Procedure documentation will set out brand standards expectations for the client, and how the team will deliver on those expectations in simple terms that can be easily communicated throughout the operation, from top management down to the front-line operatives.

This documentation will be developed in conjunction with individual departments and then agreed by management in conjunction with Service Crest in a final round-up series of meetings that will bring together all areas of operation.