Standard Consultancy

$250/day (4-6 hours)

• Discuss Strengths and Weaknesses
• Find trouble areas
• Define Revenue/Financial Goals
• Pinpoint Areas to work on
• Work with and coach managers and employees on Standard Operating Procedures

Contract (incremental contract extensions starting with 6 month trial)

$250/day (4-6 hours) + %15 of Net Revenue Gains (compared to last year stats)

• Four meeting sessions/month (Suggested) Billed per session
• Operations Management and Internal Assessment (including quality assurance and guest experience assessment)
• SWOT Analysis
• Custom property-specific SOP’s for GM/HSK Manager/Front Desk/Housekeeping/Maintenance
• Focus on Revenue increases through strategic planning in these areas: rate management, employee productivity, labor management, leadership skills, customer service training, third-party travel sites, and online reputation management.
• Set short and long-term goals to attain a stable position in the market.

Customized Consulting (custom plan suited for your specific needs and budget)

• Operations Management and Internal Analysis (including Quality Inspection and guest experience assessment)
• Review of Sales, Marketing, Sales, and Employee Engagement and Productivity
• Review of Competitors
• Online Reputation Evaluation
• SWOT Analyses
• Find Weak Points and Provide Strategies for Improvement
• Custom SOP Manual for One Department

Quality Assurance Inspection and Guest Experience Evaluation

Starting at $250 per audit

• Discover Strengths and Weaknesses in Quality of Operations and Guest Experience
• Complete Evaluation Based on a Percentage Scoring System
• Evaluation will cover these areas:
  • Pre-Arrival
  • Total Guest Experience
  • Services/Amenities
  • Property and Public Area Inspection
  • Inspection of 5 Guest Rooms